Terms of service

Last Updated: June 2026

At Lumiè Wear, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

• Be unworn, unwashed, and unused.
• Be in their original condition.
• Have all original tags attached.
• Be free of stains, odors, pet hair, or damage.

Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items.
• Gift cards.
• Items damaged due to improper use or care.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size or color, please return the eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Your refund will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is defective.
• The wrong item was sent.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

 

Thank you for shopping with Lumiè Wear. 🌙✨